Return/Refund Policy

  1.  This policy sets out the returns policy for goods or services purchased through the online store operated by Tubie Cheeks.
  2.  Due to the nature of our products, we are unable to accept returns of any Tape or Tummy Pads.
  3. Some types of goods are exempt from being returned for a refund where they are perishable (e.g. food, flowers, newspapers, magazines) or where they are intimate or sanitary goods (like underwear), or where they are hazardous materials or flammable liquids or gases.
  4. Personalised items may only be refunded if they are faulty or there has been an error during the printing process. Proof of the faults will need to be provided before a refund/replacement is considered.
  5. Other types of services cannot be returned for a refund, for example where the service begins as soon as you make the payment (e.g. a downloadable software product) or a gift card or gift wrapping service.
  6. If the item you purchased was faulty or did not work properly, or you think the item was not as described in the item description, please contact us first before requesting a refund as we may be able to resolve your problem to your satisfaction.
  7. Once your refund is approved, it will be processed and credited your original method of payment, within a certain amount of days.
  8. If you haven't received a refund yet where we have told you we have issued one, please check your bank account or card statement to make sure it hasn't been received and then contact your bank as some banks or card companies take a number of days to credit your account. 
  9. If an item you purchased was purchased with a discount voucher, then we will only refund the amount that you paid (and not the amount the item was listed for).
  10. If an item you purchased was in a sale then it may not be eligible for a refund if you have changed your mind. If you are in any doubt please contact us before making the purchase.